Can I use the system without a touch screen?
Yes. The check cashing software is designed to use with a Touch screen, users will not receive the full benefit of the speed of the system. The software does not support an external keyboard input. Some features will work on a keyboard but mostly a mouse will be how users interact with the software.
Can I use any check scanner I want?
No. A Magtek STX check scanner is a requirement for using the check cashing check cashing software.
Is the software compatible with Apple products?
No. We only support Windows Vista SP2, Windows 7, and Windows 8.
How do I get a system?
1. You can order the system of your choice over the internet
2. You can FAX your order to our Sale Agent Swift & Secure Systems Inc., 877-740-5919
3. Contact our sales department via our website.
Can I get a Free Trial?
Yes. The Free Trial will be extended only to purchasers of the Starter Package version of CheckWare Systems Software. The hardware included with the Starter package will be incorporated into your monthly support and license fee(an additional $40 for 12 months totaling $159\month). After the first year you payment will be reduced to the normal license fee of $119 per month.
What do I do if it breaks?
1. CheckWare Systems Packages come with a 1yr manufacturer warranty. Call the support number and request a replacement.
2. Purchase an extended warranty and receive 3yrs of product protection.
*For License Questions, Support and Training call 844-4CHECKCASH Extension 1.
What do I do about Federal and State Compliance?
CheckWare Systems Software is compliant with Federal and State reporting Regulations right now. Just use the system as designed and all of you reporting requirements are handled through BackOffice. Under the Support/Software Licensing Agreement all updates to compliance requirements and new releases of software are free of charge. As long as you remain under the licensing contract, everything is handled for you.
Can you help me if I get “audited”?
Yes. Audit Support is built into the Licensing and Support Agreement. When the State or Federal Government notifies you of an audit, notify CheckWare Systems Support Team. We will supply you with the necessary compliance report in CSV format as well as all check images. Note that you must have collected the information for us to provide the reports.
What if I sell my business? Will you give me my records?
Yes. Unlike other systems you own all of your data. Even if you decide to stop the Support/Licensing agreement, you can still access all of your data through the BackOffice program.
Do you support RDC (Check21™)?
Yes. The Checkware Software Suite supports several ways of doing RDC (Check21). Contact us via phone or email for more details.
Can I run other applications on your system?
Yes, providing you order the hardware from CheckWare Systems Software “Open”. CheckWare Turnkey Systems can be shipped opened or locked. Open Systems can add other applications. Closed Systems can be configured to run Check Cashing, Check21™ (RDC), “Pay All Bills Here” (touch Screen Version), Prepaid/Payroll Debit Cards and CheckWare Systems Software Reports. Open systems can add other applications but those applications will not be the responsibility of CheckWare Systems Software. Open systems do not come with Anti-Virus Software.
How many licenses do I get per purchase?
The Monthly Support/Licensing agreement allows for up to 3 machine running the software. There will be an additional $50 support fee billed for each additional machine.
Recommended System Requirements:
1. A CheckWare WorkStation or
2. A Windows 8 TouchScreen machine, i3 processor or better, 300 gb harddrive, 4 gb memory, available USB 2.0 or better ports (4 are need)
3. 750va Universal Power Supply.
Minimum System Requirements:
Windows 7 32/64 bit Business\Home or 32bit Vista Business SP2, 100gb hard drive, 1.86ghz processor, 2 gb memory 4 available USB 2.0